Cluster Analysis of the Productivity of Nurses’ Work

Abstract

Productivity is a measure of performance, including effectiveness and efficiency. The importance of work productivity for nurses includes its evaluation role in contributing to continuous improvement. The purpose of this study is to determine the classification of nurses in clusters based on work productivity in the inpatient room. It is an analytic study with a cross-sectional design. The study sample were 130 nurses in the inpatient room at the Bengkulu Provincial Hospital, selected using the proportional random sampling technique. A questionnaire was employed for the data collection. Data analysis was performed univariately, and multivariately with cluster analysis. The study results involved clusters I-III, which comprised nurses with high, medium and low work productivity. The variables of motivation, management, work environment, achievement opportunities, work climate, income, workload, work ethic, and work discipline have a significant effect on the formation of the cluster (p < 0.001). Cluster I comprised 69 nurses, cluster II 53 nurses and cluster III eight. A need is shown for clarity of organizational structure, job descriptions, the granting of authority and responsibility, creation of a work system that encourages innovation, provision of facilities, clarity of Nursing Care Standard (NCS), work guidelines, and Standard Operational Procedure (SOP).