The Mediating Role of Perceived Value on the Relationship between Quality Assurance and Student Satisfaction in Nursing Education

Abstract

Objective: This study aimed to examine the connections between quality assurance, perceived value, and nursing student satisfaction. Methods: A survey was conducted with 200 nursing students in Indonesia. Data on quality assurance, perceived value, and satisfaction was gathered. Partial least squares structural equation modeling (PLS-SEM) was used to assess the measurement and structural models. Results: PLSSEM showed a significant positive link between quality assurance and perceived value (β=0.239, p=0.002), and between perceived value and satisfaction (β=0.510, p<0.001). However, no direct relationship was found between quality assurance and satisfaction (β=0.042, p=0.571) in the structural model. Perceived value exhibited a mediating role. Conclusion: Enhancing quality assurance in nursing schools is essential for improving students' perceived value, subsequently leading to higher satisfaction levels. However, it's crucial to note that quality alone doesn't directly impact satisfaction. Nursing schools should prioritize both quality assurance and increasing perceived value to maximize student satisfaction. Key words: Nursing education, Quality assurance, Perceived value, Student satisfaction