The assessment of readiness to change among head managers of primary healthcare centers in Makkah, KSA

Abstract

Background: KSA is currently undergoing significant changes in its healthcare system, with a particular emphasis on enhancing the role of primary healthcare centers (PHCs) to elevate patient experience and overall healthcare quality. At the forefront of this transformation are head managers in PHCs, who play a crucial role in implementing these changes effectively. The readiness of these managers is paramount to the successful execution of the envisioned transformation and the subsequent improvement of patient experience. Objective: This study aims to assess the readiness to change among head managers of primary healthcare centers in Makkah, KSA. Methodology: Cross-sectional study utilized the ADKAR model questionnaire, consisting of 22 Likert scale questions, to assess PHCs head managers’ awareness, desire, knowledge, ability, reinforcement, and overall change readiness. Results: The study found a significant association between higher educational levels and increased awareness (b = 0.214, p = 0.030), along with greater desire (b = 0.207, p = 0.029) among primary healthcare (PHC) managers. Additionally, a positive association was found between age (>41 years) and knowledge among PHC managers (b = 0.138, p = 0.030). However, managers with 11 or more years of experience showed a negative association with change readiness (b = -0.112, p = 0.001). Conclusion: The ADKAR model outlines five dimensions that are useful for identifying the readiness and willingness of head managers in PHCs in Makkah cluster to undergo change. Assessing change readiness is crucial for organizational transformation, with head managers playing a significant role. Factors such as age, education, and experience influence managers’ readiness for change in primary healthcare centers (PHCs) in Makkah.