The Influence of Covid-19 Preparedness Through Health Care Implementa-tion on Ship Crew

Abstract

An increasing number of people exposed to diseases is caused by uneven public awareness of personal health and the factors that cause the infectious diseases. Meanwhile, the government has limited funds and personnel, which causes an in-ability to achieve maximum goals in disease prevention. Therefore, this study aims to analyze the relationship between responsiveness, reliability, empathy, assur-ance, and tangible aspects with patient satisfaction regarding preparedness ser-vices at Belawan Port, Medan City in 2020. The quantitative analytic survey was used with a cross-sectional design. The population used was all ship crews pre-sented and worked on the ship when it was anchored at Light I of Belawan Port. The sample consisted of 95 crew members. Analysis of the chi-square test shows the following results: responsiveness (p=0.001), reliability (p=0.001), assurance (p=0.002), empathy (p=0.001) and physical aspect (p=0.060). The logistic regres-sion test shows the variable that influences the most satisfying service in pre- paredness service is empathy, with an Exp (B) value of 4.781. The conclusion shows that responsiveness, reliability, assurance, and empathy-related to crew satisfaction, while the physical aspect has no relationship with it. It is recom-mended to improve the quality of preparedness services for crew members by in-creasing supervision and inspection, and attention to prevent disease transmis-sion and establish a harmonious relationship between health workers and crew members for customer satisfaction.