1. DSpace at My University
  2. E-Journal
  3. Kewirausahaan
  4. Jurnal Nasional
  5. BASKARA : Journal of Business and Entrepreneurship
  6. VOL 5 NO 1 2022
Please use this identifier to cite or link to this item: http://localhost:8080/xmlui/handle/123456789/12505
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dc.contributor.authorJaenudin, Jaenudin-
dc.contributor.authorVerawati, Evi-
dc.date.accessioned2025-08-06T02:29:11Z-
dc.date.available2025-08-06T02:29:11Z-
dc.date.issued2022-
dc.identifier.urihttp://localhost:8080/xmlui/handle/123456789/12505-
dc.description.abstractThe research objectives were to determine whether the service quality impacted on the customer satisfaction. The study using the quantitative methods and the population were the customer of PT WOM Finance Kemayoran Branch, Central Jakarta. The random sampling used Slovin 79.36 and rounded the population into 80 persons. Results of , the T-test of the Service Quality variable obtained a T-count value of 7,297 while the statistical table (T table) was 1,665 and the significance value of the Service Quality variable was 0.000 less than 0.05 which concluded there was strong relationship between service quality to the customer satisfaction at PT WOM Finance Kemayoran Branch, Central Jakartaen_US
dc.subjectService Quality, Customer Satisfactionen_US
dc.titleImpact of Customer Service Quality on Customer Satisfaction Multifunction Loan Productsen_US
dc.typeArticleen_US
Appears in Collections:VOL 5 NO 1 2022

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