Antecedents of Referring Healthcare-provider Engagement and its Impact on Willingness to Re-refer

Abstract

Abstract Emerging nations’ healthcare sectors grow with private hospitals. In this environment, private hospitals must balance quality care with business growth, such as patient growth. Referrals and healthcare providers are attracting more patients. Only a few studies described how healthcare provider engagement (HCPE) affects Willingness to re-refer (WRH) patients to a hospital. This study examined healthcare practitioners’ HCPE toward WRH and its variables. A quantitative cross-sectional questionnaire study queried 181 healthcare providers who referred patients to RSKK in the last twelve months was conducted from August to September 2022. Partial least squares structural equation modeling (PLS-SEM) was used to evaluate the data. Out of six antecedents, five were significant (p-value<0.05), and HCPE had a significant connection with WRH (pvalue<0.05). Finally, patient-specialist interaction is crucial to HCPE. The link between HCPE and WRH is significant. To promote HCPE, hospital administration must prioritize this. This study’s HCPE antecedents are linked to WRH, and this model can be repeated in other hospitals.