Improving Pandemic Integrated Care Using Digital Technology for Health Care Organization: A Qualitative Study

Abstract

Abstract Studies for exploring the pandemic integrated care through the implementation of health information systems using digital technology are very limited. Thus, the research findings provide genuine information regarding the system integration assessment for the regulators and provide an integrated COVID-19 system design sample as a robust solution. The authors evaluated the implementation of the current COVID-19 information system to explore and describe the barriers and challenges from the perspective of the COVID-19 Task Force Team of the South Tangerang District, Indonesia, and to propose an effective design of the COVID-19 functional integrated system. A qualitative form of research was conducted in the South Tangerang District in May 2020. The research informants chosen purposively, work related to the information system from the district health office, health center at the sub-district level, and from the community, which accommodates the adequacy and appropriateness principles. Seven respondents were selected based on their involvement and knowledge of the COVID-19 monitoring and reporting process. Rapid Assessment Procedures (RAP) were used to gather, analyze, and interpret the data. As a result, three (3) themes of barriers were identified as involved in functional integration through the implementation of the COVID-19 information system, namely individual behavior, data governance in the organization, and communication and networks