Kepuasan klien terhadap pelayanan kesehatan ibu dan bayi di rumah sakit x Jombang

Abstract

Abstract Background: Maternal and infant mortality rates still do not meet the targets set in the SDGs. Efforts made to reduce maternal mortality are by improving services for mothers and children, apart from that, measuring the success of a health service is measuring satisfaction. Purpose: To analyze client satisfaction with maternal and baby health services at the x Jombang hospital. Method: The research design used was descriptive with a survey method. The population is patients or families who have received complete services at 3 Arsinu hospitals, namely RSIA Muslimat, RSNU, and RSUM Jombang in January-April 2023. Sample collection used the Krejcie and Morgan table for 200 respondents. The satisfaction questionnaire instrument measures perceptions about the initial labor process, emergency unit services, polyclinics, delivery rooms, operating rooms, treatment rooms, NICU rooms, treatment rooms, laboratories and pharmacy, perceptions of costs and complaint handling. Data analysis uses univariate and bivariate. Results: Performance in all Arsinu Hospital service units is good with a patient satisfaction index between 3.19- 3.51. The NICU room service satisfaction index is the highest, namely 3.59 with very good service performance or service quality A. There is a correlation between health service elements. Conclusion: The level of service satisfaction is generally good and the level of satisfaction is related to service quality. Suggestion: It is hoped that services will continue to be improved by creating policies that support the provision of quality, effective, efficient and accountable services, improving the provision of facilities and infrastructure and improving the quality of resources and professionalism of officers regarding behavior and communication issues. Keywords: Maternal; Neonatal; Satisfaction.