http://localhost:8080/xmlui/handle/123456789/3878 Wed, 29 Apr 2026 19:20:48 GMT 2026-04-29T19:20:48Z http://localhost:8080/xmlui/handle/123456789/4052 Title: Measuring Performance of Padang Panjang Public Hospital in Achieving Its Targets Using the Balanced Scorecard Method Authors: Hafianti, Rahmi; Lestari, Yuniar; Erlinengsih Abstract: The Balanced Scorecard is widely used in various institutions, including hospitals because it can measure performance in a comprehensive, coherent, balanced, and measurable manner. Performance measurement at Padang Panjang Public Hospital so far focused on the financial aspect. This study aims to mea-sure the performance of Padang Panjang Public Hospital in achieving its target with the Balanced Scorecard method. There are 14 indicators of performance that are measured in this study, namely economic ratio, efficiency ratio, and effectiveness ratio that describe performance from a financial perspective; customer satisfaction, complaint handling, customer retention, and market share that describe performance from a customer perspective; BOR (Bed Occupancy Rate), ALOS (Average Length of Stay), Bed Turn Over (BTO), and Turn Over Interval (TOI) which describe performance on the internal business process perspective and employee turnover, employee training, and employee productivity which describe performance from a learning and growth perspective. This is a mixed-method study, whereby the quantitative phase is followed by the qualitative phase. Quantitative data was taken and processed from hospi-tal documents in 2018 and 2019. Each performance indicator is assessed by comparing it with its target. Interviews were con-ducted to get an explanation of the results obtained. Five of the fourteen performance indicator measurements have not reached the target, namely efficiency ratio, effectiveness ratio, BOR, employee training, and employee productivity. To im-prove performance, the hospital can focus on employee per-formance which will affect other performance indicators by providing education, training as well as employee job satisfac-tion. Wed, 01 Jun 2022 00:00:00 GMT http://localhost:8080/xmlui/handle/123456789/4052 2022-06-01T00:00:00Z http://localhost:8080/xmlui/handle/123456789/4051 Title: Determinants of Approval Claims at Hospital Among COVID-19 Patients Authors: Herey, Peter; Temesvari, Nauri Anggita Abstract: The COVID-19 pandemic is an issue that is being faced by Indo-nesia and even most countries in the world. The impact due to the COVID-19 pandemic is disruption of hospital with cash flow. It was caused by the delay in hospital payment of claims which are not approved by Badan Penyelenggara Jaminan Sosial (BPJS Kesehatan). Siloam Sentosa Hospital Bekasi provides services for COVID-19 patients. However, out 81 claims of COVID-19 pa-tients in August-October 2020, there were 65 claims (80.25%) not approved by BPJS Kesehatan. The purpose of this study was to analyze the factors that affect the approval claims among pa-tients with COVID-19 at Siloam Sentosa Hospital Bekasi. This type of research was descriptive analysis with a quantitative ap-proach. The research popula-tion was 108 claims and the sam-ple used the total population. A Logistic regression test was used to analyze the data. The results of the study explained the com-pleteness of claims, the quality of the medical resume, the com-pleteness of filling out the epidemiological investigation form, and the quality of clinical coding that affected the approval claims. The study showed 21.5% of other factors that are not ex-amined can affect the approval claims. Socialization of policies related to payment of claims to hospitals as well as monitor and evaluate from both hospitals and BPJS Kesehatan need to be im-proved to prevent claims that are not approved. Wed, 01 Jun 2022 00:00:00 GMT http://localhost:8080/xmlui/handle/123456789/4051 2022-06-01T00:00:00Z http://localhost:8080/xmlui/handle/123456789/4050 Title: Homemade Cloth Face Masks Identification in Indonesia Authors: Zahro, Siti; Mustikasari, Hany Abstract: The World Health Organization (WHO) and the Indonesian government have advised the use of cloth face masks by medi-cal and non-medical personnel to prevent Covid-19 transmis-sion. However, many people find it difficult to wear these masks when doing various activities outside their home. The cloth face masks used in Indonesian communities vary signifi-cantly in models, materials, and number of layers with a signifi-cant number providing discomfort to people. Therefore, this research aims to identify the factors that influence the comfort of cloth face mask model circulating in the public. Phenomeno-logical research design through completed participant observa-tion and open-ended inter-view with seven lecturers and three education personnel were used to obtain more in-depth data. The results showed that despite the availability of various models in circulation, none were comfortable to use while talk-ing and breathing. On the other hand, their straps use a lot of materials causing pain in the earlobe. Therefore, people prefer irrespective disposable masks of their ability to pollute the en-vironment when not properly disposed. In conclusion, it is nec-essary to have a homemade cloth face mask that provides com-fort to people. Wed, 01 Jun 2022 00:00:00 GMT http://localhost:8080/xmlui/handle/123456789/4050 2022-06-01T00:00:00Z http://localhost:8080/xmlui/handle/123456789/4049 Title: Ergonomic Risk, Muscle Tension, Lactic Acid, and Work Performance on Transport Workers at Fish Auction Authors: Kurniawan, Bina; Rahfiludin, Zen; Setyaningsih, Yuliani; Nurjazuli Abstract: One of the main occupations in fish auction facilities was transport worker. Manual handling activities are a leading cause of workplace injuries such as strains and back injuries. This study aims to analyze the association between ergonomic pos-ture with muscle tension, lactic acid buildup, and work perfor-mance. This study was carried out in November 2020. The in-struments in this study were portable electromyography, lactate analyzer, REBA Assessment sheet, and questionnaire. The anal-ysis was performed with statistical test using Fisher Exact Test. This study is analytical survey research with cross-sectional study design with 51 respondents selected using convenience sampling method. Based on the data obtained, it was found that 36 respondents (70.59%) did not work ergonomically. The re-sult of the analysis is that there is an association between ergo-nomic posture and muscle tension (p=0.000) and lactic acid buildup (p=0.002), but there is no association between ergo-nomic posture and work performance (p=0.761). It is necessary to improve the quality of fish auction facilities services by providing ergonomic transportation aids such as lifting trolleys and training related to the dangers of ergonomic risk factors at fish auction facilities. Tue, 01 Mar 2022 00:00:00 GMT http://localhost:8080/xmlui/handle/123456789/4049 2022-03-01T00:00:00Z