http://localhost:8080/xmlui/handle/123456789/12436 2026-04-18T19:39:04Z 2026-04-18T19:39:04Z Jahroh, Siti Rizky Megawati, Lokita Jogi Y Manullang, Robinsar Chasanah, Alfa http://localhost:8080/xmlui/handle/123456789/12551 2025-08-06T03:38:39Z 2022-05-01T00:00:00Z

Title: RISK MANAGEMENT OF BIRDWATCHING SAPORKREN TOURISM DESTINATION, RAJA AMPAT Authors: Jahroh, Siti; Rizky Megawati, Lokita; Jogi Y Manullang, Robinsar; Chasanah, Alfa Abstract: Abstract: Raja Ampat is a famous tourism object for diving with hundreds of beautiful spots. However, there is a tourism spot which is specialized for birdwatching at Saporkren in Raja Ampat. Compared to the number of tourists coming for diving, those coming for birdwatching is low. This paper aims to analyze risk management of Saporkren in coping with current issues, specifically, (1) to identify the main current problem with its consequences and causes, and (2) to provide possible solutions. This study employed problem and solution trees (PASTs) analyses. The respondents interviewed include forest group leader who manages the birdwatching area, the staff members of West Papua Natural Resources Conservation Agency, the tour guide leader, the tourist, and the local government officer. This study figured out the main problem is the low number of tourists coming to Saporkren. This is due to the lack of interesting attractions, facility, quality of tour guide and security related to the issues of riots and Covid-19, leading to the root cause of lack of commitment and cooperation between management of Saporkren and its stakeholders. Based on the possible solutions, the birdwatching Saporkren can exploit the potential attractions like exotic wildlife, local cuisine festivals and competitions in Saporkren to develop and prepare the implementation of standard procedures of Covid- 19. Keywords: main problem, problem tree analysis, solution, solution tree analysis

2022-05-01T00:00:00Z Kuswibowo, Christian http://localhost:8080/xmlui/handle/123456789/12550 2025-08-06T03:37:03Z 2022-05-01T00:00:00Z

Title: THE EFFECT OF SERVICE QUALITY AND CUSTOMER VALUE ON CUSTOMER SATISFACTION AT CELEBRITY FITNESS MARGO CITY Authors: Kuswibowo, Christian Abstract: Abstract: This research is aimed at analyzing the effect of both service quality and customer value towards customers’ contentment at Celebrity Fitness Margo City. The customers who are members of Celebrity Fitness Margo City are chosen as the object of this research. There were 75 respondents chosen by employing a quantitative descriptive method, thus, size were determined through incidental sampling technique due to certain considerations. The data was collected under a survey methods, by spreading questionnaires as the research instrument. Structural Equation Model with Smart-PLS analysis equipment is applied as an approach in this study. This study result shows that Service Quality owns a positive and crucial impact on Customer Contentment at Celebrity Fitness Margo City. In addition, the Customer Value performed a positive and significant effect towards Customer Contentment at Celebrity Fitness Margo City. On that account, it come to an end that both service quality and customer values play an important role in customer satisfaction, as the improvement in these both categories automatically increase the level these two key roles from the customer perspective. Keywords: service quality, customer value, customer satisfaction, SEM, celebrity fitness

2022-05-01T00:00:00Z Sayid Albana, Abduh Dimas Prihadianto, Rahaditya Mardhiana, Hawwin http://localhost:8080/xmlui/handle/123456789/12549 2025-08-06T03:35:46Z 2022-05-01T00:00:00Z

Title: FRAMEWORK DEVELOPMENT FOR THE ASSESSMENT OF THE SUPPLY CHAIN RESILIENCE USING THE HOUSE OF RISK Authors: Sayid Albana, Abduh; Dimas Prihadianto, Rahaditya; Mardhiana, Hawwin Abstract: Abstract: The COVID-19 pandemic has created uncertainty and disruptions in Supply Chain (SC), which has caused many researchers to re-study Supply Chain Risk Management (SCRM) to deal with risks due to the pandemic. Moreover, the direction of post-pandemic SCRM research is more toward Supply Chain Resilience (SCRes) which is the ability of a supply chain to prepare for disruptions and return to normalcy. Many researchers have started researching SCRes to carry out SC recovery measures. However, research on the quantification of SCRes is still rare and is an opportunity. One of the risk quantification methods in the SCRM field is the House of Risk (HoR). This study develops a SCRes assessment framework with the help of the HoR. HoR has two stages, namely: HoR1 for identifying the risks and HoR2 for mitigating the risks. In this study, one step was added, namely the level assessment stage of resilience. The resilience profile is calculated based on the risk map and mitigation plan. This study succeeded in providing a framework for assessing the level of resilience using the help of HoR. Meanwhile, only an illustrative case study is used. Our future research is on how to apply the proposed resilience assessment framework to a real case. Keywords: supply chain, risk management, supply chain resilience, house of risk

2022-05-01T00:00:00Z Wibowo, Setyo Azam Achsani, Noer Imam Suroso, Arif Sasongko, Hendro http://localhost:8080/xmlui/handle/123456789/12547 2025-08-06T03:31:48Z 2022-05-01T00:00:00Z

Title: INTEGRATED GOVERNANCE, RISK, AND COMPLIANCE (GRC) AND COMBINED ASSURANCE: A COMPARATIVE INSTITUTIONAL STUDY Authors: Wibowo, Setyo; Azam Achsani, Noer; Imam Suroso, Arif; Sasongko, Hendro Abstract: Abstract: The combined assurance model plays a pivotal role in integrating a company’s governance, risk, and compliance (GRC) processes. More than a decade after the South African financial market initiated the model through King III Report in 2009, the Indonesian financial market strived to adopt it in 2013. However, very few companies in Indonesia have reported its implementation. We hypothesized that institutional theory could explain the phenomenon. This comparative study thus used qualitative and quantitative approaches to analyze the adoption of the combined assurance model in South African and Indonesian markets. Qualitative content analysis was employed to interrogate the annual reports of 130 companies listed on the Johannesburg Stock Exchange and the Indonesia Stock Exchange to identify professions and their activities in implementing the model. Afterwards, an estimation model was built using binary logistic regression based on the identified variables. It was found that regulative and normative pillars were the most determining factors in implementing a combined assurance model. In addition, it was found that the integrated report approach and market capitalization were associated with model implementation. These findings can be the basis for state and professions (i.e., authorities, regulators, and standard-setting bodies), especially in Indonesia, to enhance the companies’ integrated GRC. Keywords: combined assurance, corporate governance, institutional theory, risk management, internal audit

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